Step 1: Build your It’s Borrowed profile
(or have us do it)
You can post items you currently have in inventory or post items you are willing to purchase when a request comes in. Offerup, Amazon Prime, Play it Again Sports and the Swap Meet are great places to get great items.
Here is a link to a great example profile. Yours can look like this without purchasing any items in advance.
Option #2. Include your profile link in your automated email series to guests. Email the link to yourself first and save it.
Option #3. Include your profile link in your Airbnb “House Manual”. When you send your guest emails through Airbnb, include the House Manual. We have also created a template you can drop in your guest emails, click here for template.
Here is our House Manual.
Option #4. We have partnered with Hostfully, which is an amazing platform to share the specifics of your listing. Cards can be created for It’s Borrowed, House Manual, Arrival/Departure, local hot spots and more. The platform is free for one unit and we have a special arrangement for It’s Borrowed Hosts. Use coupon code “itsborrowed” for 2 free months of Hostfully “Power Host” and “Prime” products.
Step 3: Rent items to your guests
When an item request comes in, Confirm the rental. If you don’t yet own that item, head over to Amazon Prime, Offerup or Play it Again Sports to acquire the item.
Arrange the items for your guests when they arrive or bring them by after your guests have checked in. You may deliver the items to the unit or keep them onsite.
Click the “Item has been returned” button when you verify the return of the items.
Clean and maintain your items as necessary.
Your money is transferred to you via Stripe when the rental is completed.
That completes the process!
18 years of age
Valid credit card
Reside in the United States
Items not allowed
• Weapons (Knives, bows, guns, potato guns, stun guns, explosives, etc)
• Single use items (bullets, diapers, disposable good of any kind)
• Living things (People, animals, yeast, etc)
• Items of sexual nature (sex toys, pornographic media or photos)
• Media files (hard copy or digital)
• Food or hygienic items (toothpaste, Deodorant)
• Items that you value over $500
• Anything you or someone else would deem dangerous
• Items you don’t own or have the rights to lend out or sublet.
• Irreplaceable or sentimental items.
The rental fee will be paid to you via Stripe, minus the It’s Borrowed service fee of 10%. Contact the Help Desk if an item is returned late. Renters will be charged double daily rate plus service fees for late days. Items 5 days or more overdue will be considered lost (see below).
In the event that a rented item is damaged, contact the Help Desk with photos of the damage and It’s Borrowed will mediate the cost to replace or fix. If the item is deemed 50% damaged or unusable you the renter, will be charged the replacement value which will go to the owner along with money from the rental, minus the 10% service fee for the rental which will go to It’s Borrowed. Money awarded for replacement and rental will not exceed 110% of the replacement value.