Guest’s Guide – Short Term Rentals


For Renters

Guest’s Guide

Hi there! Thanks for using It’s Borrowed. We wanted to go over a few things to help you use our service. Check out our terms and conditions here.

How to borrow while staying at a short term rental

When you receive the link to your host’s “It’s Borrowed” profile, click the link and review available items. If you don’t see what you need, you can ask your host for items or search for items nearby via the app.

  • When you find the item you want, click “request” and choose the days you need the item.
  • It’s Borrowed uses an overnight timeline like a hotel, so if you just need something for one day, you choose to pick up today and return tomorrow.
  • After your request has been accepted, arrange the pickup with messaging. If you are renting from your vacation rental host, items will be waiting for you when you arrive.
  • When you have received your item, Click the “Picked up item” button.
  • Before the due date arrange for the item to be returned. Vacation rental items can be left where you received them.
  • Click the “Item has been returned” button when you return the item.
That completes the process!

Fees

The rental fee will be paid to you via Stripe, minus the It’s Borrowed service fee of 10%. Contact the Help Desk if an item is returned late. Renters will be charged double daily rate plus service fees for late days. Items 5 days or more overdue will be considered lost (see below).

Eligibility

18 years of age

Valid credit card

Reside in the United States

Items not allowed

• Weapons (Knives, bows, guns, potato guns, stun guns, explosives, etc)
• Single use items (bullets, diapers, disposable good of any kind)
• Living things (People, animals, yeast, etc)
• Items of sexual nature (sex toys, pornographic media or photos)
• Media files (hard copy or digital)
• Food or hygienic items (toothpaste, Deodorant)
• Items that you value over $500
• Anything you or someone else would deem dangerous
• Items you don’t own or have the rights to lend out or sublet.
• Irreplaceable or sentimental items.

Have a question about what you can rent out? Need Help?
Contact The Help Desk

Accidents happen!

In the event that a rented item is damaged, contact the Help Desk with photos of the damage and It’s Borrowed will mediate the cost to replace or fix. If the item is deemed 50% damaged or unusable you the renter, will be charged the replacement value which will go to the owner along with money from the rental, minus the 10% service fee for the rental which will go to It’s Borrowed. Money awarded for replacement and rental will not exceed 110% of the replacement value.